Gilmour's Return Policy

Perfect Footwear

  • Refund rates for all perfect footwear (not faulty, marked, customised or damaged in any way) are as follows:
    • 100% of purchase price if presented within six months of purchase.
    • 50% of purchase price if presented between six months and 12 months of purchase.

Faulty Footwear

  • Full sale value refund applies to all footwear with a genuine fault in manufacture.

Gilmour's reserves the right to refuse a refund if:

  • Footwear is customised or damaged by the consumer 
  • Footwear subjected to conditions other than those for which it was made. 
  • No proof of purchase is provided.