Gilmour's Return Policy

Change of Mind:

• Change of mind returns will be accepted up to 6 months from date of purchase. Goods must be returned with original packaging, unused (not faulty, marked, customised or damaged in any way) and be in a re-saleable condition.
• After 6 months and up to 12 months after purchase, a 50% refund applies.

Faulty Footwear:

• Full purchase value refund applies to all goods with a genuine fault in manufacture.
• Claims must be made within 12 months of purchase.

Refunds:

• Gilmour’s may choose to refund using only the same payment method used for original purchase.
• Refunds may not be issued until original funds paid have cleared, depending on payment method.

Gilmour's reserves the right to refuse a refund if:

• Goods are customised or damaged by the consumer, including the use of custom insoles.
• Goods have been subjected to conditions other than those for which they were made.
• No proof of purchase is provided.